Blocking your FirstBank ATM card is crucial if it’s lost, stolen, or compromised. Here’s a comprehensive guide on how to block your FirstBank ATM card quickly and efficiently.
Step-by-Step Guide on How to Block FirstBank ATM Card:
Step 1: Call FirstBank Customer Service
- Dial the FirstBank Customer Service Number: Call +234 700 FIRST CONTACT (+234 700 34778 2668228).
- Provide Necessary Information: Be ready to provide your account number, card number (if available), and other personal identification details to verify your identity.
Step 2: Use FirstBank’s USSD Code
- Dial 894911# on your registered mobile number.
- Follow the Prompts: Select the option to block your ATM card and follow the instructions provided.
Step 3: Use FirstBank’s Mobile App
- Log in to the FirstMobile App: Enter your login details.
- Navigate to Card Services: Find the section for card management or services.
- Select ‘Block Card’: Choose the ATM card you want to block and confirm your action.
Step 4: Visit a FirstBank Branch
- Locate the Nearest Branch: Visit the closest FirstBank branch.
- Speak with a Customer Service Representative: Inform them of your need to block your ATM card.
- Provide Identification: Bring a valid ID for verification purposes.
Step 5: Email FirstBank Customer Service
- Compose an Email: Send an email to firstcontact@firstbanknigeria.com.
- Include Essential Details: Provide your account number, card number, and a brief explanation of your request.
- Wait for Confirmation: The bank will process your request and confirm once the card is blocked.
Frequently Asked Questions (FAQs)
How long does it take to block my FirstBank ATM card?
Blocking your ATM card through the USSD code, mobile app, or customer service phone call is immediate. If you email or visit a branch, it might take a few hours.
Is there a fee for blocking my FirstBank ATM card?
No, FirstBank does not charge a fee for blocking a compromised or lost ATM card.
Can I unblock my FirstBank ATM card after blocking it?
Once a card is blocked for security reasons, it cannot be unblocked. You will need to request a new ATM card.
What should I do if I find my lost ATM card after blocking it?
Even if you find your lost ATM card, it will remain blocked for security purposes. You should still request a new card from the bank.
How can I get a replacement for my blocked ATM card?
You can request a replacement card by visiting any FirstBank branch with a valid ID, or through the FirstMobile App under the card management section.
Related Article: How to Stop Auto-Renewal on MTN
Conclusion
Blocking your FirstBank ATM card is a straightforward process designed to protect your finances from unauthorized access. Follow the steps provided to ensure your account remains secure.